Remote IT Support Saves Little Companies Big Money!
Written by: LuminIT
04/29/2016
In March 2014, a massive survey conducted by Avaya found that 80% of the businesses that responded had lost revenue due to computer systems being down. Those companies lost an average of $140,000 of revenue per incident of network downtime. The bigger the company, the bigger the loss, though computer downtime was just as devastating to smaller businesses.
Small and medium-sized businesses must reduce the risk of these catastrophic outages, but must also cut costs, considering current economic trends. The answer to both problems, for an increasing number of businesses, is hiring remote IT support.
Remote IT support allows computer professionals to access all points of a company’s technological infrastructure on an as-needed basis. This not only reduces the cost of having in-house IT professionals, it puts the expertise of a full IT department in reach of businesses that are too small to support one but desperately need a full range of computer support services.
Some of the money-saving advantages of remote support for small and medium businesses:
* No travel costs or time lost due to travel. Few computer network issues require access to the physical site to repair. Remote IT support can begin working on an issue from their own offices as soon as the problem pops up. Not paying for travel or time spent traveling means small to medium businesses immediately start saving money on remote IT services over IT services that make on-site calls.
* No waiting for issues to be addressed. The biggest cost to businesses in the Avaya study wasn’t fixing the initial network problem but rather the amount of business that was lost while the network was down. Remote IT response time is faster than calling in an on-site service because remote IT already has immediate infrastructure access without needing to set up any additional equipment.
* Less work interrupted while issues are being addressed. Routine maintenance and addressing non-emergency issues can be done by remote IT support outside of your normal business hours so that any downtime does not result in lost work time. Fixing issues that have to be resolved immediately during business hours is also more convenient since support professionals log in remotely. No more displacing workers while IT fixes issues at their workstations.
* Bigger staff means lower costs. One of the main advantages remote IT support has over even in-house support for small and medium businesses is that remote support companies can have multiple technicians addressing issues at the same time. Something as simple as updating software on individual computers could take one technician all day to do. With a larger staff able to work simultaneously, the same task takes an hour or two.
* Preventive care stops problems before they start. Small and medium businesses without dedicated IT departments usually just call for technological help when problems happen rather than proactively taking steps to prevent them. Remote IT support folds the cost of preventive care and monitoring the network for potential problems into the same fixed fee that covers support for fixing problems as they come up.
Remote IT support is the smart, money-saving choice for so many small and medium businesses. Is it right for yours? Contact us now to learn more about how this service can keep your business moving.
(References: http://www.avaya.com/usa/about-avaya/newsroom/news-releases/2014/pr-140305/)